Gullybet terms and conditions (User Agreement)

These Gullybet terms and conditions explain the core rules for using the platform, including eligibility, account use, payments, and dispute handling. For app basics and general guidance, see the gullybet app.

About this user agreement

These terms form a legally binding user agreement between you and Gullybet when you create an account, deposit, place bets, or use any site/app features. If you do not agree, do not use the services.

If any part of these terms conflicts with a specific promotion’s rules, the specific promotion/bonus terms usually apply to that promotion (where stated).

Eligibility and location restrictions

You must meet all eligibility requirements to use the service:

• Be of legal gambling age in your jurisdiction.
• Have the legal capacity to enter into this agreement.
• Not be located in a jurisdiction where online betting/casino play is prohibited.

Gullybet indicates it accepts players from India and supports INR; however, you are responsible for ensuring online betting is lawful where you live and where you place bets.

Account registration and verification (KYC)

To open and maintain an account:

• You must provide accurate, up-to-date personal information.
• One person should generally hold one account unless Gullybet explicitly permits otherwise.
• You may be asked to complete identity checks (KYC) and provide documents (for example, identity/address/proof of payment method ownership).

Gullybet may restrict deposits, withdrawals, or gameplay until verification is completed. If details are inaccurate or cannot be verified, the account may be limited or closed in line with these terms.

Deposits and payments

When funding your account:

• Deposits must be made using methods permitted by Gullybet and, where applicable, in supported currencies (such as INR or BDT as indicated by the brand).
• You are responsible for ensuring you are the authorized user of the payment method.
• Any returned/charged-back/contested payments may lead to account restrictions while the issue is investigated.

If you need general help understanding how app funding typically works, you can also review the app guide.

Withdrawals and withdrawal rules

Withdrawal rules commonly include:

• Withdrawals are processed to a verified method and/or verified identity, subject to KYC.
• Gullybet may request additional verification before approving a withdrawal for security, fraud prevention, or regulatory reasons.
• You may need to clear any outstanding payment disputes or account reviews before withdrawals are released.

To reduce delays, ensure your profile details match your documents and your payment method details.

Withdrawal checks (quick checklist)

Requirement	What it means
Identity verification	KYC may be required before first (or large) withdrawal
Payment method ownership	You may need to show you control the deposit/withdrawal method
Accurate profile data	Name/date of birth/contact details should match your documents
Compliance review	Accounts may be reviewed for suspicious activity or rule breaches

Bonus terms and promotions

Bonus terms can differ by campaign, but typically include:

• Eligibility rules: Some bonuses are for new users only, selected regions, or specific products (sports/casino).
• Wagering/rollover: Bonuses may require staking a set amount before withdrawal of bonus funds or bonus-linked winnings.
• Time limits: Free bets/bonus balances may expire after a stated period.
• Maximum cashout limits: Some promotions cap withdrawable winnings derived from bonus funds.
• Bet restrictions: Minimum odds, eligible markets, or excluded bet types (for example, certain low-risk strategies) may apply.
• Abuse prevention: Bonus abuse, multi-accounting, or collusion can lead to bonus removal and account action.

Always read the promotion’s dedicated rules before opting in. For broader explanations, see bonus guides.

Bet settlement and game rules

How bets and games are settled is governed by:

• The specific rules shown in the market/game.
• Official results sources and the operator’s settlement procedures.
• Time stamps and records held by Gullybet in case of a discrepancy.

Common settlement-related principles:

• Obvious errors (for example, clearly incorrect odds or settlement mistakes) may be corrected.
• Cancelled/voided events are typically settled per the market rules.
• Technical interruptions may result in voiding, resettlement, or alternative settlement methods depending on the product rules.

If a game/provider has additional rules (common in casino), those rules may also apply.

Responsible gambling and self-exclusion

You should gamble responsibly and within your means. If you feel gambling is becoming a problem:

• Stop playing and seek support.
• Consider setting limits or requesting account restrictions where available.
• You may request self-exclusion via support.

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Prohibited conduct and account actions

You agree not to:

• Create multiple accounts to gain unfair advantage (for example, repeated bonus claims).
• Share accounts, sell accounts, or use someone else’s identity or payment methods.
• Collude with other players, exploit software bugs, or use automated tools/bots where not permitted.
• Engage in fraud, chargebacks, or any activity that undermines platform integrity.

Gullybet may take actions such as limiting features, voiding bonus benefits, withholding funds pending review (where allowed by law), suspending, or closing accounts where a rules breach or risk is identified.

Privacy, security, and communications

By using the service, you acknowledge:

• You should keep login details secure and not share your password/OTP.
• Gullybet may contact you using the details you provide (for example, service messages, verification requests, and account notices).
• Data handling and cookies are typically governed by a privacy policy and cookie notices (where provided).

For security tips and safer play, see responsible play.

Complaints and dispute resolution

If you have a complaint:

1. Contact support with clear details (account identifier, dates, bet IDs/round IDs, screenshots if relevant).
2. Allow time for investigation and response.
3. Escalate according to the operator’s internal process if you disagree with the outcome.

Because Gullybet operates under a Curaçao license (Antillephone License 8048/JAZ as provided in brand information), regulatory or third-party escalation options—if any—depend on the operator’s published complaints process and license framework.

Changes to these terms

Gullybet may update these terms to reflect product, legal, or security changes. Continued use after changes take effect typically indicates acceptance of the updated terms. If you do not agree with updated terms, you should stop using the service and request account closure (subject to any required identity checks and settlement of balances).

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