Gullybet Privacy Policy

This gullybet privacy policy explains how we collect, use, share, and protect information when you use the gullybet app and related services. It also explains your choices regarding personal data, cookies, and data protection.

Table of contents

Who we are and scope

This policy applies to information processed by Gullybet App in connection with our website, mobile app, customer support, and related services.

If you do not agree with this policy, you should discontinue use of our services.

What information we collect

We may collect the following categories of information:

• Account information: such as your name, date of birth, username, password, and profile details you provide.
• Contact details: such as email address and other contact information you submit to us.
• Verification / compliance information: documents or data used for identity, age, or fraud checks (where required).
• Payment and transaction information: deposits, withdrawals, and payment method details (processed via payment providers and subject to their policies).
• Usage data: app/website interactions, pages viewed, clicks, referring pages, and timestamps.
• Device and technical data: IP address, device identifiers, browser type, operating system, and app version.
• Communications: messages sent to support (email or live chat) and any related metadata.
• Cookies and similar data: described in the Cookies section below.

You may choose not to provide certain information; however, some features (such as account access, payments, or verification) may not be available.

How we use your information

We use information for purposes such as:

• Providing and operating the services: account creation, login, gameplay access, and customer support.
• Payments and account administration: processing deposits/withdrawals, transaction records, and account notices.
• Verification and compliance: identity/age checks, anti-fraud monitoring, and responsible gaming controls where applicable.
• Security and integrity: detecting suspicious activity, preventing abuse, and maintaining platform reliability.
• Communications: responding to requests and sending service-related messages (for example, security notices).
• Improvement and analytics: understanding usage trends and improving features and performance.
• Legal requirements: complying with applicable laws, regulatory requests, and enforcing our terms.

Cookies and similar technologies

We use cookies and similar technologies (such as local storage or SDKs in an app environment) to:

• keep you signed in and maintain sessions,
• remember preferences (language and settings),
• measure performance and diagnose errors,
• understand how the service is used.

You can manage cookies via your browser settings and, where available, device/app privacy controls. Blocking cookies may affect certain functions (for example, sign-in persistence).

Cookie categories (overview)

Category	Purpose	Examples
Strictly necessary	Core functions like login/session and security	Session cookies, authentication cookies
Preferences	Save settings and choices	Language and display preferences
Analytics/performance	Measure usage and troubleshoot	Performance metrics, error logging

Legal bases for processing

Where applicable, we process personal data under one or more of the following bases:

• Contract: to provide the services you request (e.g., account operation, transactions).
• Legitimate interests: to secure and improve the service, prevent fraud, and maintain integrity, balanced against your rights.
• Legal obligation: to meet compliance and lawful requests.
• Consent: where we ask for it (for example, certain optional cookie categories, where required).

How we share information

We may share information in the following situations:

• Service providers: vendors that help us run the platform (hosting, analytics, customer support tools, security monitoring).
• Payment providers: to process deposits and withdrawals and to prevent fraud.
• Compliance, fraud, and security partners: to verify identity, detect misuse, and protect users and the platform.
• Legal and regulatory disclosures: where required by law, court order, or lawful government request.
• Business changes: in connection with a merger, acquisition, reorganization, or asset sale (subject to appropriate safeguards).

We do not sell personal data in exchange for money. If we engage in sharing that may be considered “targeted advertising” under some laws, we will provide appropriate choices where required.

International transfers

Your information may be processed in countries other than where you live. When we transfer information internationally, we apply safeguards intended to protect it, such as contractual protections and access controls, where applicable.

Data retention

We retain personal data for as long as necessary to:

• provide the services,
• meet legal and compliance obligations,
• resolve disputes and enforce agreements,
• maintain security and prevent fraud.

Retention periods vary depending on the type of data and the purpose for which it is processed.

Security measures

We use administrative, technical, and organizational measures designed to protect personal data, such as access controls and monitoring. No system can be guaranteed 100% secure, and you should also protect your account by:

• using a strong, unique password,
• keeping login credentials confidential,
• contacting support if you suspect unauthorized access.

Need help?

Your rights and choices

Depending on your location, you may have rights regarding your personal data, such as:

• Access to the personal data we hold about you
• Correction of inaccurate or incomplete data
• Deletion (in certain circumstances)
• Restriction/objection to certain processing
• Portability of data (where applicable)
• Withdrawal of consent where processing is based on consent

To request access or exercise rights, contact us using the details in the Contact section. We may need to verify your identity before fulfilling certain requests.

Children’s privacy

Our services are not intended for individuals under the legal gambling age in their jurisdiction. We do not knowingly collect personal data from underage users. If you believe an underage person has provided personal data, contact us so we can take appropriate steps.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date where appropriate.

Contact us

For questions about this gullybet privacy policy, personal data, cookies, or data protection requests, contact:

• Email: cs@gullybet.com

For general information, you can also visit the homepage or review our terms and conditions.

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